CUSTOMER SERVICE CREATES INTERNAL SPARKS, TOO!
We knew 100 SPARKS would have an affect on our customers, but we also thought it might affect our staff as well. We held a staff meeting to discuss the first few days of our project, and the excitement was contagious. Everyone agreed that we've taken our company to a new level.
Sutton Smith, our Director of Exceptional Experiences said:
"100 SPARKS is only a few days old, and I can already feel a difference in the way the space and staff feel. There's an energy coursing through that reminds me of my first few weeks here; it's a freshness, as if something new and exciting is about to happen.
As a company that values customer service above everything else, I feel like that commitment is reaching a fever pitch. Everyone has upped their game, and you can feel the electricity in the space. I get the feeling that anything is possible, and that we're igniting a revolution -- even if that revolution is entirely in-house for now."
Hmmm, great customer service creates as much excitement internally as it does externally. That may be major lesson # 1.
Sutton Smith, our Director of Exceptional Experiences said:
"100 SPARKS is only a few days old, and I can already feel a difference in the way the space and staff feel. There's an energy coursing through that reminds me of my first few weeks here; it's a freshness, as if something new and exciting is about to happen.
As a company that values customer service above everything else, I feel like that commitment is reaching a fever pitch. Everyone has upped their game, and you can feel the electricity in the space. I get the feeling that anything is possible, and that we're igniting a revolution -- even if that revolution is entirely in-house for now."
Hmmm, great customer service creates as much excitement internally as it does externally. That may be major lesson # 1.
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