MORE INTERNAL SPARKS FROM THE SPARKSPACE STAFF
Mark Henson, our founder and chief imagination officer, has noticed a few interesting shifts happening as the result of our 100SPARKS! project:
"When we started this project, I honestly thought it would be easy coming with 100 new ways to increase our service to our customers. Turns out, it's harder than I thought!
The first week or two was pretty easy. The energy was high, everyone was excited about the cool new ideas flying around. After the 2nd week or so, reality started to sink in. Day-to-day pressures sneaked back into our minds and it became harder to come up with ideas that seemed new and different. This was our first make or break moment for the project. I was supremely curious to see if we would just toss in the towel or if we would dig our heels in and fight to make this project successful. Well, we're still going.
We have to keep reminding ourselves that it's not about overwhelming our guests with "wow" experiences every single day. It really is the little things that make the biggest difference. Those little things pile up and create a culture of service.
I thought we had a culture of service before we began the 100SPARKS! project, but I've noticed a shift in our mentality as a company. It's as if we are realizing for the first time that our true product is not meeting space or workshops. It is -- and always has been/always will be -- service. Meeting spaces and programs are what comes out of our service, not the other way around.
One of the most important things that has occurred so far has been the complete shift to thinking of our customers first. Now, the first questions that get asked in almost every situation are "How will this affect our guests?" or "What would be best for our guests?"
The other powerful part of this program is the act of creating a habit of thinking about service. It's the first thing we talk about in every shift meeting, and we talk about the project several times throughout the day. I have no doubt that when the program is over, we will have programmed our company with new thoughts and behaviors that will propel our company into an even more bright and successful future."
Share your thoughts with us (and the world) by leaving a comment!
If you're even remotely interested in creating a 100SPARKS! project in your company, we'd be happy to help. Just send a note to mark@sparkspace.com to start the conversation.
"When we started this project, I honestly thought it would be easy coming with 100 new ways to increase our service to our customers. Turns out, it's harder than I thought!
The first week or two was pretty easy. The energy was high, everyone was excited about the cool new ideas flying around. After the 2nd week or so, reality started to sink in. Day-to-day pressures sneaked back into our minds and it became harder to come up with ideas that seemed new and different. This was our first make or break moment for the project. I was supremely curious to see if we would just toss in the towel or if we would dig our heels in and fight to make this project successful. Well, we're still going.
We have to keep reminding ourselves that it's not about overwhelming our guests with "wow" experiences every single day. It really is the little things that make the biggest difference. Those little things pile up and create a culture of service.
I thought we had a culture of service before we began the 100SPARKS! project, but I've noticed a shift in our mentality as a company. It's as if we are realizing for the first time that our true product is not meeting space or workshops. It is -- and always has been/always will be -- service. Meeting spaces and programs are what comes out of our service, not the other way around.
One of the most important things that has occurred so far has been the complete shift to thinking of our customers first. Now, the first questions that get asked in almost every situation are "How will this affect our guests?" or "What would be best for our guests?"
The other powerful part of this program is the act of creating a habit of thinking about service. It's the first thing we talk about in every shift meeting, and we talk about the project several times throughout the day. I have no doubt that when the program is over, we will have programmed our company with new thoughts and behaviors that will propel our company into an even more bright and successful future."
Share your thoughts with us (and the world) by leaving a comment!
If you're even remotely interested in creating a 100SPARKS! project in your company, we'd be happy to help. Just send a note to mark@sparkspace.com to start the conversation.
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