CUSTOMER SPARK #27 - UPGRADE
We had guests book one of our smaller rooms. Understand that our smaller rooms are very comfortable and are roomier than most conference spaces and our guests were quite happy with their accommodations.
But we had larger rooms available, so we asked them if they'd like to have one of our bigger spaces. As happy as they were with their original room, they were extremely pleased to be upgraded to a larger room. One of our favorite things to do is give our guests more than they were expecting.
Why this is one of our favorite sparks:
We had the resources to improve our guests' experience and we reached out to offer them something they didn't even ask for. It was a "don't have to" but "really nice thing to" do for our guests. It also cost us absolutely no money.
Have you ever "upgraded" your service to your guests without being asked? Leave a comment and share your story.
But we had larger rooms available, so we asked them if they'd like to have one of our bigger spaces. As happy as they were with their original room, they were extremely pleased to be upgraded to a larger room. One of our favorite things to do is give our guests more than they were expecting.
Why this is one of our favorite sparks:
We had the resources to improve our guests' experience and we reached out to offer them something they didn't even ask for. It was a "don't have to" but "really nice thing to" do for our guests. It also cost us absolutely no money.
Have you ever "upgraded" your service to your guests without being asked? Leave a comment and share your story.
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