100SPARKS.COM: CUSTOMER SPARK #35

The Idea That Will Change Customer Service Forever
Customer service is at an all time low. In fact, it's wicked bad in way too many places. That's why we've decided to do something about it!

We've challenged our company to create 100 brand new customer service "sparks"as a way to propel our service to a whole new level. The sparks can be simple gestures or grand WOW experiences. The catch is that they must be something we may not have done before this challenge.

We want every company on the planet to take the challenge, but somebody had to do it first, so here we go.

Imagine if every company took this challenge. In a very short amount time, great service would be the norm instead of the exception.

If you believe in amazing service, subscribe to this blog and spread the word about it! We also hope you'll consider taking the 100 SPARK challenge in your company! If you need help getting started, contact us at mark@sparkspace.com.
Back to Main Page
Subscribe Via Email

Blog Entry
Subscribe Via RSS
Quick Search

Search only in titles: Keyword:

Search in:

Date Range:

Advanced Search

Basic Search
Recent Entries
1. CUSTOMER SPARK #62 - MR. COKE? HI, I'M MR. PEPSI. IT'S NICE TO MEET YOU!
  Wednesday, March 18, 2009
2. CUSTOMER SPARK #61 - FLOWERS ARE ALWAYS A GOOD THING
  Wednesday, March 18, 2009
3. CUSTOMER SPARK #60 - THE SWEETEST SOUND
  Monday, March 16, 2009
4. CUSTOMER SPARK #59 - THUMBTHING FOR NUTHING
  Monday, March 16, 2009
5. CUSTOMER SPARK #58 - MAY I TAKE YOUR COAT?
  Wednesday, March 11, 2009
6. CUSTOMER SPARK #57 - WHEN THE SERVER DOESN'T SERVE LIKE WE DO
  Wednesday, March 11, 2009
7. CUSTOMER SPARK #56 - THE ANSWER, OF COURSE, IS YES! WHAT WAS THE QUESTION AGAIN?
  Wednesday, March 11, 2009
8. CUSTOMER SPARK #55 - CAN I TAKE YOUR ORDER?
  Wednesday, March 11, 2009
9. CUSTOMER SPARK #54 - MY HOW YOU'VE GROWN
  Wednesday, March 11, 2009
10. CUSTOMER SPARK #53 - COUPON CRAZY
  Monday, March 09, 2009
Comment Showcase
- What people are saying
Category Archives
Links
- sparkspace
- spark new thinking blog

100SPARKS.COM: CUSTOMER SPARK #35 - WORLD WIDE WOW

CUSTOMER SPARK #35 - WORLD WIDE WOW

We have a computer station set up so our guests can check email, surf the web, and print documents when they need to. We normally have a web browser loaded up with our website as a subtle way to promote our business when somebody walks up to use the computer.

We only had one meeting booked one day, so instead of loading our website on that computer, we loaded our customer's website instead. They were pleasantly surprised to see their logo and their company prominently displayed!

Why this is one of our favorite sparks:
This was an extremely simple idea, but paid off in a very big, very personal way. This small gesture made our clients feel that much more at home here, which is a great example of hospitality (which is service at it's best).