Our business is located inside an office building (a very hip renovated paint factory). One of the nice things about being a tenant in a larger building is that we don't have to clean the bathrooms! We share common bathrooms with the rest of the tenants on our floor.

The downside is that our guests don't necessarily understand that we don't "own" the bathrooms, nor are we responsible for the cleaning and upkeep. As far as they're concerned, they are the sparkspace bathrooms. As weird as it sounds, going to the bathroom when you are visiting someplace is part of the entire experience. And a dirty bathroom diminishes that experience.

So even though the bathrooms don't belong to us, we keep a pretty close eye on them. This often entails picking up the many pieces of paper towels that land on the floor or rinsing strange substances out of the sink. We also inform the building when a light bulb is burned out or the toilet paper is running low. So even though it's not our job to clean the bathrooms, we end up cleaning the bathrooms sometimes several times each day.

Why this is one of our favorite sparks:
This one is all about personal accountability ("what can I do to make sure the bathrooms are clean?") and realizing that the bathrooms, even though we don't own them, are a direct reflection on our business. We've eliminated the "it's not my job/those aren't our bathrooms" mentality and we just do what we need to do to maintain a great experience for our guests. It may be the least glamorous spark we feature, but it's no less important than any of the others.