The elevator in our building opens directly into our lobby. Most people take about half a second to get acclimated to the bright and vibrant energy we emit. After a friendly hello and a welcome smile, we direct them to their meeting and all is well.

Recently, the doors opened up, and a guest popped off and headed toward the meeting rooms without hesitation. "Must be a regular" we thought. But after getting 3/4 of the way to their room, they stopped dead in their tracks. Turning around, the guest excitedly said "You've grown!" It was true, about a year and a half ago we had expanded from three rooms to five, so that we can offer our amazing customer service to as many people as we could. Clearly, this guest had visited before (as evidenced by their beeline for the old entrance) and hadn't seen our space since the expansion.

Responding to their excitement, one of our team members replied "Would you like to see the new rooms?" Now, a client who talks about sparkspace growing the same way they would about their niece or nephew is not going to pass on an offer like that. For the next 15 minutes, our team member and guest talked about how great sparkspace is, and how it's so happy and vibrant, and how it's even better now that it's bigger, and a lot more. In fact, we're pretty sure the guest sat in every seat in the space, just so they could say they had.

Why this was our favorite spark today:
At sparkspace, we try really, really hard to make each guest's time here exceptional. Sometimes this means they don't even notice us as we refill their snacks. Sometimes this means they can't thank us enough for helping them carry a box to their car. But our absolute favorite is when our guests think of us like family. This guest was not only excited about the changes, they were happy for us and our success. That kind of loyalty and customer satisfaction is priceless.