For some unknown and suspiciously inconsistent reason, our email wasn't getting out today. You know, one of those situations where you send 10 emails and two get through. Anyway, a client was waiting on a rental agreement and our email just wasn't cooperating. After calling and verifying the address, our Director of Guest Happiness was at a loss.  "Send it through GMail" one of our teammates said. "Huh?" "Send it through GMail. Since it's web based, our server can't goof it up."

Turns out they were right. The client got their info (although they might have been a little confused by the email address) and our server finally quit acting up (It probably noticed how replaceable it was).

Why this is one of our favorite sparks:
When it comes to taking care of customers, the key is to never stop trying. When the client wasn't getting our email, our team called to double check the address. When that didn't work, they didn't quit. Instead, they got creative, and found a simple, but important solution to the problem. At sparkspace, we'll move mountains for our clients. We'll also use GMail if that's what's needed.