On the list of goals at sparkspace, customer service is number one. It's also numbers two, three, and four. That's why we started our 100sparks project to begin with. When the weather turned chilly, our guests started showing up in very warm (and very stylish!) coats to defend themselves against the harsh Ohio winter. Throughout the space we have two or three coat racks for that very reason. This is a big hit; no one wants to be in a meeting all day and constantly chasing their coat around the chair.

Recently, though, we've gone one step further. When a guest comes in, we smile and politely ask "Can I get your coat for you?" This is a BIG HIT. When a guest's experience at sparkspace begins with white glove service, the rest is just icing. Really thick, really deep icing. With sprinkles.

Why this is one of our favorite sparks:
Lots of places have coat racks, and it's a great way to serve their guests. But there's a significant difference between the convenience of hanging up your coat, and the pleasure of being taken care of. And that's what it's all about at sparkspace: taking great care of guests, and making them feel special.