Sometimes plans change for our guests a month, week or even day before their meeting and they have no other option but to postpone their event. We typically take a series of steps with the client when a cancellation occurs. First and foremost, we assure them that it is OK. We then explain that they can either reschedule immediately or if they don’t have a new date picked out yet, we can send them a voucher which they can apply to another meeting at a later date. This is where the road typically ends for us.
 
However, recently one client canceled at the last minute and he even felt obligated to explain why he wouldn’t be able to go forward with his meeting -- his wife was having emergency surgery. Of course we offered sympathy over the phone to this client and went into our regular process of offering him the option of rescheduling or receiving a voucher. After the phone call was over, though, our team felt like we should step it up in this case and do something extra for him since he was just hit with some heavy news. We decided to send him flowers the next day (the kind with the smiley face balloon attached of course) to show him that the sparkspace team was still thinking about him and his family!

Why this is one of our favorite sparks:
This is a great example of going above and beyond. We saw an opportunity to do something extra for someone and acted on it immediately.  Random acts of kindness are always a win-win situation. Our client was shown some major appreciation and we felt pretty darn good too!